Emergency Service Tips: Gas Service, Oil Service, AC Service, Pool Heater Service
(Note: These tips are general recommendations for your heating or cooling system. Home Energy LI can not be responsible for any damage or injury caused by following these recommendations. If you are unsure of what you are doing, or what is wrong with your system, please call in a trained professional.)

Emergency Service: Available 24 hours a day - Call 631-243-5100 Flat Rate: Home Energy LI charges by the job not by the hour. Timely professional service: You can count on us 24 hours a day, 365 days a year.

Emergency Gas Service Tips: 

Home Energy does not provide emergency gas service.
IF YOU SMELL GAS, you MUST leave the building immediately and go to a safe location to call your gas supplier for emergency service.

If You Smell Gas...

• Leave the building IMMEDIATELY. Do not use a phone or cell phone in your building. Using any type of telephone could ignite the leaking gas.
• Do not use lighters or matches. If possible eliminate any source of ignition. Do not try to re-light a pilot light or strike a match. Do not smoke.
• Do not touch any light switches or other electrical switches or turn any appliances on or off. Anything electrical could cause a spark and ignite leaking gas. Do not activate your electric garage door opener to leave your house. The internal circuitry of the motor in the door opener could ignite the leaking gas.
• Call your gas supplier from a safe location outside and away from your house, like from a neighbor's house.
• Follow the gas suppliers instructions. Leave gas furnaces, water heaters and other gas appliances alone. Get out of the house immediately.
• If your gas supplier is KeySpan, their Gas Emergency number is 1-800-490-0045. If you use a different supplier of natural gas, or if you use propane, call your gas supplier from a safe location.
• Gas Customers: No Heat or No Hot Water? Please check before you call:
• If you don't smell gas, and gas burner won't start...
• Check to see that the switch is on (blue or red switch located at top of the cellar stairs or near the boiler)
• Make sure that the circuit breaker or fuse is not blown.
• If your heating system still does not start, and you do not smell gas, call us for service at (631) 243-5100.

Emergency Oil Service Tips:

• No Heat or No Hot Water? Please check before you call:
• If oil burner won't start...Check to see that the switch is on (red switch located at top of the cellar stairs or on the boiler)
• Make sure that the circuit breaker or fuse is not blown.
• Check your fuel storage tank gauge to see if you have oil.
• Press reset button one time only.
• If your heating system still does not start, call for service at (631) 243-5100.

Emergency Air Conditioning Service Tips:

• No Cold Air? Please check before you call:
• Check to see that the outside condensor unit is not blocked, and that air can flow freely around the unit. Lawn chairs, bags of leaves or trash, or other items can block the flow of air. The unit needs to draw air into the system in order to have something to cool and blow out inside, but the process is hindered if it cannot pull enough air in from outside.
• Make sure that the circuit breaker or fuse is not blown.
• Be sure the thermostat is set in the cooling mode. Just setting the dial below room temperature will not activate the air conditioning if it is set in the heat mode.
• Call us at 631-243-5100 if your AC still does not work.

Emergency Pool Heater Service Tips:

(Please note: We only service Oil and Natural Gas Pool Heaters. Sorry, no propane, solar or heat pumps.)

• Cold Pool Water? Heater won't ignite? Please check before you call:
• Check to see that the switch is on
• Make sure that the circuit breaker or fuse is not blown.
• Is the thermostat up to temperature?
• Is the pump running with a clean filter less than or equal to 16 psi on pressure gauge?
• Is the gas valve in the on position?
• Is the pilot lit?
• Is the gas supply valve open?
• Are all plumbing and filter valves open?
• If a bypass is installed, is it properly adjusted?
• Call us at 631-243-5100 if you still cannot find the problem.

• Emergency Service: 24 hours a day, 365 days a year
• Preventative Maintenance: Tune-Up your Oil or Gas Heat, or Central Air Equipment
• Oil and Gas Service Plans: Sign up for yearly peace of mind
• Central Air Conditioning Service
• Pool Heater Service
• New Equipment: Sales, Installations & Links to Manufacturers
• Oil Delivery: Request an Oil Delivery online.
• Towns Served: Home Energy's Long Island Neighborhoods
• Payment Options: Balanced billing, credit cards, etc.